TinnyTwirls Return and Refund Policy

At TinnyTwirls, we are dedicated to offering high-quality, hand-embroidered, and fantasy-themed children’s dresses. To ensure a smooth shopping experience, we have outlined our return and refund policy below:

No Returns

• We do not accept returns for any of our products. Please carefully review the product description and size chart before placing your order.

Exchanges

• Exchanges are available if:
  1. The product is defective or damaged upon delivery.
  2. The wrong size or item was sent.
• To request an exchange, email us at contact@tinnytwirls.com within 7 days of receiving your order.

Exchange Process

• The item must be:
  • Unused, unwashed, and in its original condition.
  • Packaged with all tags and labels intact.
• Once we receive the item and verify its condition, we will process your exchange.

Delivery Charges

• Customers are responsible for paying the delivery charges for all exchanges.
• If the error is on our end (e.g., wrong or defective product), we will cover the shipping cost for the replacement.

Important Notes

• Exchanges are subject to product availability.
• TinnyTwirls reserves the right to deny an exchange if the item fails to meet the above conditions.

For any questions or concerns, please contact us at contact@tinnytwirls.com. We are here to assist you and ensure your experience with TinnyTwirls is seamless and delightful.